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The Cultural Phenomenon of Groupthink

The Cultural Phenomenon of Groupthink

Facilitation is the art of guiding a team through a problem-solving process. It requires a set of skills that can be learned. In this week’s dojo Steve takes on the first of many facilitation topics. This is where we leave the linear process space and enter the equally important but circuitous people space.... Read More
Eight Behaviors to Cultivate Trust

Eight Behaviors to Cultivate Trust

Employees in high-trust organizations are happier, more collaborative and stay at their jobs longer. But what builds long-term, sustaining trust? Director of strategic initiatives Chrissy Daniels highlights findings from an article in Harvard Business Review. The answer: Eight behaviors.... Read More
How Dermatologists Chris Hull and Mark Eliason are Like Bono and The Edge

How Dermatologists Chris Hull and Mark Eliason are Like Bono and The Edge

If in previous dojo posts, you still haven’t found what you’re looking for, today’s post will satisfy your desire. In it we describe the mysterious ways of Drs. Chris Hull’s and Mark Eliason’s clinic practice. Unless you’re a patient, you can’t witness their clinic, but this post is even better than the real thing.... Read More

"We Are Surrounded By Genius" Leadership Beliefs from Rob Kistler

Beliefs are the emotional foundation for excellence and can shape organizational realities. Positive beliefs build energy, enthusiasm, caring and creativity and can increase resilience and influence bottom line results.* Rob Kistler leads nearly 1000 people as the senior director of University Hospital’s support services (nutrition care, environmental services, customer service, safety, and emergency management). Accelerate’s Chrissy Daniels interviewed Kistler to discuss what he believes about his team.... Read More
Building a Real Team With Trust

Building a Real Team With Trust

According to Melissa Horn, changing a culture takes three years. She would know. Melissa has had the unusual leadership challenge of being “the fixer” for four different clinics at University of Utah Health as director of outpatient women’s clinics. Accelerate’s Chrissy Daniels found out how Melissa creates authentic teams (hint: it’s hard work and there are no shortcuts).... Read More
The Case Against Pie Charts

The Case Against Pie Charts

Why do we like pie charts so much? Because it’s food? Is it the fun colors? Are we soothed by the paradox of an unending cycle implied by something so perfectly complete? Elton John’s lyrics are true, no? “All are agreed as they join the stampede...” pie charts are overused.... Read More
Perpetual High Alert Is Not a Safety Plan

Perpetual High Alert Is Not a Safety Plan

When a mistake happens, we promise we will never let it happen again. The problem is that a personal vow doesn’t change the way the system operates. Value engineers Steve Johnson, Cindy Spangler and Will McNett look at common personal incident—backing into the lamppost in your own front yard—as a lens for eliminating risk.... Read More
Same-day Hiring: From Interview To Offer

Same-day Hiring: From Interview To Offer

We used to take weeks to find the right person for a position. Now, the expectation is a few days. How do you find the right person for the job in a short time? We asked Jamie Quinlan and Lisa Dyson for their perspectives. Emergency department nurse manager Jamie Quinlan told Accelerate’s Chrissy Daniels how she decides to hire, and Lisa Dyson, director of talent acquisition, weighs in with expert advice.... Read More
The Bobcast with Dr. Mark Eliason

The Bobcast with Dr. Mark Eliason

Chief Medical Quality Officer interviews Dr. Mark Eliason, Department of Dermatology’s chief value officer. Dr. Eliason talks about what he has learned about engaging the entire team in improvement and how he is trying to make the clinical lives of dermatologists a bit easier.... Read More
Are Emotions Driving Health Care Cost?

Are Emotions Driving Health Care Cost?

Much of the national dialogue about health care costs focuses on payment reform and the power of market forces. Researchers compared the price-sensitivity of decisions between health care and pet care. The big idea—don’t lose sight of emotions when tackling the problem of health care costs.... Read More
Box and Whisker Plots (Part 1)

Box and Whisker Plots (Part 1)

What is a box and whisker plot? Why do I need a box and whisker plot? How do I construct a box and whisker plot (sometimes shortened to “box plot”) in Excel 2013 or lower? It's a day in the deep weeds, dojo folks. Steve heard your questions and has dedicated the next two dojos to giving you all the answers.... Read More
Box and Whisker Plots (Part 2)

Box and Whisker Plots (Part 2)

Part 1 was on how to build a box and whisker plot. In Part 2 we're defining whisker length and visualizing variation within and between the variable groups. This time we're giving you answers to the questions no one has asked.... Read More
Utah's Resident Expert Hailey Bandy Explains

Utah's Resident Expert Hailey Bandy Explains "Repeal and Replace"

The process to “repeal and replace” the Affordable Care Act (ACA) is confusing to say the least. That’s why we're lucky to have Hailey Bandy as an interpreter. As Associate General Counsel, she watches health care policy and analyzes its impact on U of U Health. Medical Group contributor Isaac Holyoak interviewed Bandy about the big changes afoot.... Read More
Unraveling Payment: Voluntary vs. Mandatory Bundles

Unraveling Payment: Voluntary vs. Mandatory Bundles

We asked Zac Watne, Utah’s payment innovation manager (he gets paid to understand the volatile world of payment reform) to give us a primer on “bundles.” Regardless of change happening in health care, thought leaders predict that payment reform, and specifically, bundled payments, are here to stay. Why? Bundles deliver care with improved outcomes at a lower price all over the United States. In this post, Zac outlines the difference between voluntary and mandatory bundles.... Read More
The Bobcast with Dr. Peter Weir

The Bobcast with Dr. Peter Weir

There are two big buzzwords in healthcare – one is value-based care, and the other is population health. In this podcast, Chief Medical Quality Officer Bob Pendleton interviews Dr. Peter Weir. As executive medical director of population health, it's Dr. Weir's job to set the tone and direction for pop health, moving it from buzz to action. This is no small feat.... Read More
Why Don't We Use DMAIC?

Why Don't We Use DMAIC?

After all, we are a lean six sigma operation, and DMAIC is a standard methodology. At Utah, we’ve adopted a revised improvement methodology. In this week’s post of Steve’s Dojo (or continuing Lean Six Sigma education), Steve explains why.... Read More
Is a Master of Culture Administration (MCA) the new MBA?

Is a Master of Culture Administration (MCA) the new MBA?

What is the most important skill that health care leaders need? According to a recent NEJM Catalyst survey, it's building culture. But what are "culture skills" and how does one actually build them? Director of Strategic Initiatives Chrissy Daniels curates culture lessons from Accelerate case studies and finds that, although our business school doesn't currently offer the MCA, when they do, we will have faculty ready to teach.... Read More
Investing in Empathy: The Power of 15 Minutes

Investing in Empathy: The Power of 15 Minutes

Empathy is our cognitive ability to understand, communicate, and respond to another person’s perspectives, experiences, and concerns. Pediatrician Diane Liu reflects on the very real challenges of nurturing empathy in the face of the relentless demands of practice.... Read More
The Clarifying Power of Histograms and Run Charts

The Clarifying Power of Histograms and Run Charts

Why use the honest histogram and reliable run chart? They contain more information and communicate it with greater clarity than the deceptive duo of mean and standard deviation. In this week's post of Steve's Dojo (or continuing Lean Six Sigma education), Steve puts the data in plain perspective.... Read More