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Practicing (Episode 4): Chrissy Daniels and Dan Lundergan

Practicing (Episode 4): Chrissy Daniels and Dan Lundergan

For the past 20 years, Chrissy Daniels and Dan Lundergan have been hard at work – building culture, building space, building experiences and building trust. Practicing are conversations between partners about why the work matters. Our goal is to preserve and are the stories of the teams at University of Utah Health.... Read More
Why Rounding Works for Patient Satisfaction

Why Rounding Works for Patient Satisfaction

Research* shows that nurse leader rounds improves a patient’s experience. This practice remains high on the list of manager “must-do’s.” But where to start, and how to keep going? Nurse Managers Melinda Patterson and Jane Nielsen share their practical approaches to moving this idea into action.... Read More
Stop Waiting and Start Working: 4 Tips from the Help Desk

Stop Waiting and Start Working: 4 Tips from the Help Desk

We all do it. We draw a blank on our password, get locked out of login, “…duo what?” and so on. And then we wait for a University of Utah Health service desk saint who makes our machine work again. To help lighten their load a bit—and make our lives easier—we asked ITS Manager Mike Madsen for his “Top 4” preventive measures to avoid a call.... Read More
How Sue Childress Creates a Culture of Innovation

How Sue Childress Creates a Culture of Innovation

As the director of nursing at Huntsman Cancer Hospital, Sue Childress shares her passion for improvement with a team of hundreds of nurses and HCAs. Accelerate’s Chrissy Daniels found out how Childress fosters innovation and how a cape and hat inspired Childress’ nursing career.... Read More
Patient Designers On Discharge Education

Patient Designers On Discharge Education

Reducing readmissions requires patient partnership. Ever wonder why your thoughtfully planned improvement to reduce readmissions didn’t quite achieve the goal? This month, the Patient Design Studio weighs in with simple advice: make it easy for me to find what I need to know.... Read More
There’s No Place Like Home After Joint Replacement

There’s No Place Like Home After Joint Replacement

The joint replacement team—Drs. Pelt, Gililland, Peters, PA Jill Erickson, and clinic manager Piper Ferrell—explain why going home after a joint replacement is better than going to a post-acute care facility. Their data shows that going home means better value for the patient: a healthier recovery at a lower cost.... Read More
Unraveling Payment: Retrospective vs. Prospective Payment

Unraveling Payment: Retrospective vs. Prospective Payment

We asked Zac Watne, Utah’s payment innovation manager (he gets paid to understand the volatile world of payment reform) to give us a primer on “bundles.” Regardless of change happening in healthcare, thought leaders predict that payment reform, and specifically bundled payments, are here to stay. Why? Bundles deliver care with improved outcomes at a lower price all over the United States. In this post, Zac outlines the difference between retrospective and prospective payment.... Read More
Check Sheets: One Weird Trick to Gather Meaningful Data

Check Sheets: One Weird Trick to Gather Meaningful Data

This week, Steve describes a genius (yet simple) data collection tool: the check sheet. Colline Prasad and the SSTU nursing team used check sheets in their work reducing call lights, a project that turned out to be a triple-win; an intervention that improved patient perception of responsiveness, increased patient safety, and decreased nurse distraction.... Read More
Is Grit the Key to Success in Work and Life?

Is Grit the Key to Success in Work and Life?

In Grit: The Power of Passion and Perseverance, Angela Duckworth argues that an individual’s grit is a better predictor of long-term success, more than talent or IQ. Grit is a combination of passion and perseverance for long-term goals. Director of strategic initiatives Chrissy Daniels shares three key insights from the book and shines a light on Utah's grit.... Read More
The Effective Communicator: Sticking the Landing

The Effective Communicator: Sticking the Landing

The Effective Communicator is back to answer your troublesome communication questions. This week: how to keep your audience's attention. Have a question? Text the Effective Communicator at 724.677.6830 (yes, it's a real number).... Read More
Teamwork Must-have: Compelling Vision

Teamwork Must-have: Compelling Vision

Accelerate frequently chronicles the hard work of building and nurturing teams because we believe that real teams are the antidote to the chaos of modern medicine (in the words of Dr. Tom Lee). Here, we highlight a necessary ingredient of high-performing teams: compelling vision.... Read More
Cynthia McComber’s Antidote to Uncertainty

Cynthia McComber’s Antidote to Uncertainty

Positive beliefs build energy, caring and creativity and can increase resilience and influence bottom line results.* As senior director of endoscopy, medical and specialty clinics, Cynthia McComber believes that meaning is necessary for leading change. McComber talked with Accelerate’s Chrissy Daniels about how to build connected, authentic and resilient teams.... Read More
Five Ways to Cultivate Empathy

Five Ways to Cultivate Empathy

We have learned that wisdom from the community comes in many forms. Sometimes the most interesting perspectives appear in the comments as a footnote to a peer's post. Here are five ways to cultivate empathy—curated wisdom from the comments.... Read More
The Bobcast with Dr. Diane Liu

The Bobcast with Dr. Diane Liu

With trademark warmth and candor, pediatrician Diane Liu reflects, “I wasn’t always patient-centered.” In this podcast, Chief Medical Quality Officer Bob Pendleton follows Dr. Liu's journey of self-discovery that began with one person’s suffering—her grandmother—to her current work empowering future physicians with the knowledge, skills and compassion to transform health care.... Read More
What do patient’s want? Ask them.

What do patient’s want? Ask them.

Ever wonder why your thoughtfully planned improvement fell flat with patients? Enter the University of Utah Health Patient Design Studio, a group of patients who meet monthly with improvers to provide actionable, direct and collaborative input on their improvement efforts.... Read More
Four Leadership Lessons Medical School Didn’t Teach Me

Four Leadership Lessons Medical School Didn’t Teach Me

When dermatologist Dr. Stephanie Klein proposed a clinic for urgent skin care needs, she thought it would be easy. Reserve the clinic rooms, schedule the appointments—done! She quickly found out that moving from idea to reality would require leadership skills that she hadn’t been taught in medical training and ten years of practice. Accelerate’s Mari Ransco found out how Klein transformed from busy clinician to leader.... Read More