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LearnIdeas That Stick

12 Case Studies | 3 Credits

February 23, 2017 | 15 minutes | CME

How Utah Builds Trust With Patient Experience

Trust. That’s what we want. We want to earn and keep the trust of every patient. We want them to trust that we provide the best possible medical care. But more than that, we want them to trust that we will respond ... Read More

September 23, 2016 | 15 minutes | CME

How Utah Defines Value Using the Value Equation

Instead of allowing external performance measures to define our success, we define success by reliably delivering the best possible care with empathy, coordination, and efficiency at the lowest possible cost. ... Read More

September 16, 2016 | 15 minutes | CME

How Utah Develops an Operational Plan

Translating strategic priorities into everyday execution across a large, complex enterprise might seem daunting, but it doesn’t have to be. Our Operational Plan is a blueprint that combines processes, tools, knowle ... Read More

September 9, 2016 | 15 minutes | CME

How Utah Oncology Created a Team of Teams

The following case study examines a new core competency in delivering value at a system level. At the University of Utah, leaders created integrated oncology teams organized for the patient. Collapsing historical s ... Read More