Case Studies

  • The Lean Champion

    Inpatient pharmacy technician supervisor Raghbir Makhar was always looking for ways to optimize the processes that were around him. ...

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  • The Efficiency Freak

    Norm Zabriskie, M.D., describes himself as an "efficiency freak." You'd just never know it by talking with him. ...

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  • Central Line Infections: The Zero Tolerance Crew

    Tens of thousands of patients continue to die each year from infections they catch in hospitals. But zero harm is still the only reasonable goal....

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