The Exceptional Patient Experience and How Far We've Come
| Aug 7, 2014 1:00 PM
“Regardless of what we think, patient care isn’t excellent unless the patient thinks it is.”—A. Lorris Betz
We are proud to have Lorris Betz, M.D., Ph.D., Senior Vice President Emeritus for University of Utah Health Sciences, speak in his current role as Chair, AAMC Board of Directors about our hard work and improvements within the Exceptional Patient Experience (EPE). He recently provided an important account of the program and how far we’ve come since he began the EPE initiative in 2008. We are honored to carry forward his vision of exceptional care through our institutional transparency of patient reviews.
An excerpt of his article is included here:
Viewpoint: Creating a Patient-Centered Culture
by A. Lorris Betz, M.D., Ph.D., Senior Vice President Emeritus for Health Sciences, University of Utah, and Chair, AAMC Board of Directors
A decade ago, I never could have imagined telling physicians we would post their patient reviews online—the good, the bad, and the ugly—for all the world to see. Yet last year, that’s exactly what University of Utah Health Care did. If I had insisted on that while I was leading the organization, it likely would have earned me a vote of no confidence and perhaps ended my tenure. Why? Because the culture was far from ready for that level of transparency.
Author: Vivian S. Lee, M.D., Ph.D., M.B.A.
About the Author: Dr. Vivian S. Lee is the Senior Vice President for Health Sciences at the University of Utah, Dean of the University of Utah School of Medicine, and CEO of University of Utah Health Care. Read her full bio herecomments powered by Disqus